Privacy Policy
Last updated: March 2025
1. Who We Are
AlphaBet ("we", "us", "our") operates the website at alphabethq.com.au and provides sports betting tips and community access via Discord. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth).
2. Information We Collect
- Account information: Name, email address, and authentication data collected when you create an account via Clerk.
- Payment information: Billing details processed securely by Stripe. We never store your full card details.
- Discord information: Your Discord user ID and username, collected when you connect your Discord account.
- Usage data: Pages visited, actions taken on the site, and general analytics data.
- Support communications: Messages submitted via our support ticket form.
3. How We Use Your Information
- To provide, maintain, and improve our services
- To process payments and manage your subscription
- To grant and manage your Discord server access
- To send transactional emails (account updates, support responses)
- To comply with legal obligations
4. Third-Party Services
We use the following third-party services to operate our platform. Each has its own privacy policy:
- Clerk — authentication and account management
- Stripe — payment processing
- Convex — backend database and infrastructure
- Discord — community platform
- Postmark — transactional email delivery
5. Data Retention
We retain your personal data for as long as your account is active or as required for legitimate business purposes. You may request deletion of your account and associated data by contacting us at support@alphabethq.com.au.
6. Your Rights
Under Australian privacy law, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at support@alphabethq.com.au.
7. Security
We implement reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.
9. Contact Us
For any privacy-related questions, contact us at support@alphabethq.com.au.